Customer Service is linked to Plant Maintenance module of SAP. Technically speaking SM/CS isn't a module. Primarily it uses parts of the PM and SD modules.
The PM module is used mainly for equipment, functional location, order, notifications, maintenance plans, etc (same as PM).
The SD module is used for billing, contracts, sales orders, etc.
The main interface between the PM and SD module is called Resource Related Billing (DP80, DP90, etc).
16.1. Service Processing
16.2. Controlling
16.3. Service Contracts
16.4. Workflow in Customer Service
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